We try to respond all emails within 24 hours of receiving
the email. Due to weekends and public holidays you may
experience additional delays when contacting us.
Before contacting us regarding software usage problems,
please be sure to read the documentation (help manual)
that comes with the product, in most cases you may find
the answer by yourself. If you read the help documentation
and FAQ carefully you might resolve the problem more
faster and save your/our valuable time.