Phone Spy - Cellular Phone Spy - SMS Spy - Phone Calls Monitoring - Smartphone Spy Software

Frequently Asked Questions

We have compiled the most frequently asked questions on this page to help our users. This page consists of two sections: Common Ordering Questions and Technical Support Questions.If there is something you'd like to know about Cell Phone Spyware and you can't find the answer to your question here, feel free to contact us and we'll be happy to help!

Common Ordering Questions & Technical Support Questions

How do I signup for Cell Phone Spy online?

After you have decided to purchase, go to the purchase page. Click the Buy Now link for the option you would like. Follow the screens and enter the requested information to purchase online. We accept the following credit cards for online purchases: Visa, MasterCard, American Express, PayPal, Bank / Wire Transfer, Maestro, JCB, Discover, Diner's Club, Pay cash at 7-Eleven, BLEUE.

After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

What charge will show on my card?

The charge for any software on our site will appear as " - +31 88 000 0008."

What is your refund policy?

If you are not fully satisfied with your purchase of Cell Phone Spy, you may be eligible for a full refund within 10 days. However, before you go about requesting a refund, we encourage you to contact customer support to help resolve any arising issues. If you experience troubles with our software we will work with you to resolve the issues in a timely manner. No refund can be issued to customers in case their reasons for a refund are completely beyond our control (by example if the monitored phone does not have Internet access).

What is your privacy policy?

It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products' successful operation.

What happens after the purchase?

As soon as your payment is processed, please check your mailbox. Make sure you check both Inbox and Spam folders because sometimes automatically generated emails may be mistakenly classified as Spam. You will receive two emails: one from the billing company confirming your payment, and the other containing a link to your personal online Control Panel (data storage) and your login credentials.

Is it legal to use Cell Phone Spy?

Cell Phone Spy is designed for legal uses, including:

  • As a parental control solution for monitoring your underage children
  • As a solution for monitoring company-owned or your own devices of which employees are aware of monitoring

It is your responsibility to determine whether you have proper authorization to monitor a given device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances in which you want to use Cell Phone Spy. If you have questions about the legality of using Cell Phone Spy as you intend to use it, contact legal counsel of your choice. Cell Phone Spy cannot provide legal advice.

Do you provide technical support?

We offer four levels of Cell Phone Spy technical assistance:

  • Free service for Basic subscription users: e-mail support.
  • Free service for Premium subscription users: e-mail and live chat assistance.
  • Premium Support Service:
  • Personalized customer assistance in addition to the standard Cell Phone Spy support. Have access to phone support, step by step walk through the installation process, and more! This service is optional and non-refundable.
  • Assistance:
  • VIP assistance in rooting, installation of Cell Phone Spy through Team Viewer, features set up and 24/7 technical assistance over the phone, in live chat and emails.

Does Cell Phone Spy work on my phone?

Cell Phone Spy is compatible with smartphones and tablets that run:

  • Android OS 4.0.3 - 8.1
  • iOS versions up to iOS 11.1.2
  • Blackberry phones running on BlackBerry version 5.0 to 7.1
  • Nokia phones running on Symbian Anna and Symbian Belle

Please check whether your device is compatible here.

Cell Phone Spy software works on non-rooted Android devices, though monitoring features may be limited with this solution option. For a list of current features available with Cell Phone Spy, click here.

NOTE: The Cell Phone Spy software will have limited capabilities on Android devices without rooting the device. By stating this, Cell Phone Spy is not recommending you root your device; we are merely letting you know that rooting is necessary if you wish to use all of the features of the Cell Phone Spy software on your Android device. The process of rooting may not be supported by your device manufacturer and may void your warranty. Choosing to root your device for any reason, including in order to install the Cell Phone Spy Software, is done at your own risk.

Will users know Cell Phone Spy is installed or running?

Cell Phone Spy is inconspicuous and runs in a discreet operating mode without slowing the device down. It does not create distractions for the person using the device because it does not result in any pop-ups, alerts, or notifications; it stays quietly in the background.

Do I need physical access to the device I wish to monitor?

Yes, you will need about 5 minutes of physical access to the device for successful installation. Once fully installed, Cell Phone Spy will begin sending monitored data logs to your personal Control Panel.

How do I install Cell Phone Spy?

For Installation of Cell Phone Spy, you are required to physically install the Cell Phone Spy app onto a user’s device, afterwhich you may sign into your account using the login details provided to you in your confirmation email. The installation wizard will guide you through the quick and easy installation process.

Have no time to root or jailbreak your device? No problem! We make it simple! Rooting, jailbreaking and installation and configuration, all can be taken care of by us. With this extra service you can arrange for a skilled technician to immediately root or jailbreak your device after you have purchased the software. Our trained technicians will help you install and set up the software so that you get peace of mind and can be sure that it's set up correctly and working.

Can I uninstall Cell Phone Spy?

Cell Phone Spy can easily be uninstalled from your monitored device. You can find detailed information on the un-installation process through the Help section of your account.

Where can I check the captured data?

Once Cell Phone Spy is set up on the monitored device and is connected to our server, the information will be automatically uploaded to the Control Panel of your personal account.

How often does Cell Phone Spy information gets updated?

You can expect to receive updates based on the Update Interval you have selected. The Update Interval specifies how often Cell Phone Spy is connected to our server and transfers information directly to your Control Panel. When manually adjusting Update Interval from your account, please note that short update intervals (less than 10 min) may consume considerable battery life.

Why does the monitored device require internet connection?

The monitored device must be internet-enabled for Cell Phone Spy to send the tracked information from the monitored device to your Control Panel. It uses both Wi-Fi and 3G/4G Internet connections. Once the information is uploaded to our server, it will be displayed in the Control Panel of your account.

Can I track two or more devices?

With a Basic or Premium Cell Phone Spy subscription, you can track only one device. However, you can change the monitored device as many times as you want without any additional fees by uninstalling from one device and installing on another. To be able to track multiple devices, purchase a separate Cell Phone Spy subscription for each device. Need to track numerous devices? Select our Business subscription (5 devices under one account) and save up to 20%!

My monitoried device is an iPhone. Do I really need to jailbreak it to be able to install Cell Phone Spy? Does jailbreak void warranty?

Yes, it is required that iOS devices be jailbroken. Once the device is jailbroken, the Cydia icon will appear on the home screen.

By stating that iOS devices must be jailbroken in order to install Cell Phone Spy, Cell Phone Spy is not recommending you jailbreak your device; we are merely letting you know that jailbreaking is necessary if you wish to use the Cell Phone Spy software. The process of jailbreaking is not supported by Apple, may void your warranty, and may make your device unstable. Choosing to jailbreak your device for any reason, including in order to install the Cell Phone Spy software, is done at your own risk.

Does jailbreak void warranty? Can I unjailbreak the target iDevice to restore warranty?

While the jailbreak procedure voids your device’s warranty, it is completely reversible. Updating to the latest iOS version or restoring the phone to factory settings will restore the warranty. Please note, that once the device is updated or restored to factory state, Cell Phone Spy will no longer work and you will need to Jailbreak and reinstall the software again for it to become operational.

Will jailbreak be visible after the connection with iTunes, iCloud?

Nothing will be displayed on iTunes or iCloud while the jailbroken device is connected. The target user will be able to download media and applications from iTunes and use iCloud in regular mode.

What is rooting? Do I need to root Android device to use Cell Phone Spy? Does Android rooting void warranty?

Rooting is the process of allowing users of smartphones and tablets running the Android operating system to attain privileged control (known as root access) within Android’s subsystem. Rooting is required only if you need to track the non-default applications such as WhatsApp, Facebook, Viber, Skype etc.

By stating that rooting is required in order to track certain non-default applications with Cell Phone Spy, Cell Phone Spy is not recommending you root your device; we are merely letting you know that rooting is necessary if you wish to use the Cell Phone Spy software to track non-default applications. The process of rooting may void your warranty. Choosing to root your device for any reason, including using certain features of the Cell Phone Spy software, is done at your own risk.

Does Cell Phone Spy work worldwide, with any mobile network carrier?

Our tracking software works regardless of the cellular carrier network or the location of the target device. It only requires internet connection to transfer data to your personal account. That means that Cell Phone Spy will work wherever you may be on Earth.

Compatible with iOS and Android smartphones and tablets.
Works on both rooted and non-rooted Android devices see more

Any carrier, whether domestic or international, is compatible as long as it offers unrestricted Internet access: T-Mobile, Sprint, O2, Orange, Verizon, Alltel, AT&T etc.