After you have decided to purchase, go to the purchase page. Click the Buy Now link for the billing frequency you would like. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.
What charge will show on my card?
The charge for any software on our site will appear as "Plimus, Inc." which is our payment processing provider. This company handles thousands of various software orders every day for many different types of software companies.
How secure is the order process?
All order pages use the latest secured technology certified
by Thawte and ScanAlert to ensure 100% Secure and Confidential
buying. The order pages are tested daily and certified HACKER SAFE
by ScanAlert. A logo will appear on each order page to ensure
that it is secured.
Do you take orders by phone or mail?
Yes. To order Mobile Spy by toll-free phone or mail, first go to the purchase page. Click the Buy Now link for the billing frequency you would like. Then enter your information so it will be in our system. At the bottom of this page there will be a field called "Payment Type". In this field, select "Phone" or "Mail" and then click "Next". You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products' successful operation.
Do you provide technical support?
Yes. After your purchase you will receive a premium spy software
product with step-by-step instructions, updates
for life and online technical support for life.
In the rare case of a problem, our support team will
give you step-by-step instructions to correct your issue.
How do I cancel my subscription?
To cancel your automatic billing just contact us to let us know you wish to cancel. Your automatic billing will be cancelled. Your account will remain active until the end of the period you purchased. At that time you would need to remove the software from your phone to avoid an "Invalid Login" error.
Do you provide software updates?
Yes. As long as you are a Mobile-Spy subscriber you will receive the latest upgrades to the software free of charge.
Mobile Spy works on Windows Mobile, Symbian OS, Android,
BlackBerry and iPhone based smartphones. Your
phone's account must have Internet access to upload
logs.A partial list of compatible phones can be found
Any version of Windows Mobile is supported, including
Windows Mobile 2003, 2003 SE, 5.x and 6.x. Not sure
if your phone is compatible? Check out our trial
version. For the Apple iPhone, Mobile Spy will run
even on first generation iPhones!.
What versions of Windows Mobile is Mobile Spy compatible with?
Mobile Spy software works on any version of Windows Mobile
including Windows Mobile 2003, 2003 SE, 5.x and 6.x.
Can anyone review recorded data
Our server keeps your files safe and secure. Nobody else can access your activity without your secret password.
Will users know Mobile Spy is installed or running?
Mobile Spy uses the latest innovations in cellular phone
monitoring to keep you safe and secure. There are no
indications that Mobile Spy software is running while
it is active. The spy program has no entries in the
Windows Mobile Start Menu, and its files are extremely
discreet. Best of all, when Mobile Spy is running, there
is NO entry for it in the Windows Mobile Task Manager.
However, it is your responsibility to notify any user
they are being monitored.
I have created my account. What's next?
Complete documentation is available in our user
guide. In the case of Windows Mobile 2003SE and
5.x, you need to install Microsoft
Compact .NET Framework to your cellualr phone using
your ActiveSync (this installation is not required for
Windows Mobile 6.x Phones). You may need to place the
installer for this on your memory card. After the Framework
is installed you can copy Mobile Spy's installer to
your phone and run it on the phone and follow the screens.
You will be asked for your username and password. Set
the settings and click HIDE. Then wait for some activity
and login to your Mobile Spy account.
I am receiving an Invalid Login
message on my phone!
You might have recently changed your password inside your Mobile Spy account. The phone will need to be told the new password. If this is not the case then your trial period or subscribed period has expired.
How do I change logging settings?
You should open Mobile Spy on your phone by using the secret key sequence. Just dial #123456789* and wait for the login screen to appear. The call will disconnect. Then click Options and change the settings to meet your needs. Then when you are finished, select HIDE to hide the program.
How do I change my Mobile Spy password?
To change your password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm. IMPORTANT NOTE: If you do this you will also need to change it on your phone. Otherwise Mobile Spy will display an Invalid Login message.
iPhone, Android, BlackBerry, Windows
Mobile, Symbian OS based phones including
models by Apple, Samsung, Nokia more
T-Mobile, Sprint, O2, Orange, Verizon,
Alltel, AT&T more